No person in the United States shall, on the basis of race, color, or national origin, be excluded
from the participation in, denied the benefits of, or be otherwise subjected to discrimination or
retaliation, under any Federally or non-federally funded activity or program administered by a
recipient of Federal financial assistance.
Pyramid, Inc. does not condone discrimination and believes all persons should be protected based
on the above listed criteria and will not be excluded from participation in, being denied benefits of,
or be subject to discrimination under Pyramid, Inc. transportation activities.
PYRAMID, INC. TRANSIT COMPLAINT PROCEDURE
Any person who believes she or he has been discriminated on the basis of race, color, or national
origin by Pyramid, Inc. may file a complaint by completing and submitting the agency’s complaint
form. This form is available in our offices, can be mailed or emailed on request, and will be added to
our website if we decide to develop one.
Attention: Linda McKee, Quality Assurance Professional
Email: [email protected]
Pyramid, Inc. investigates complaints received no more than 180 days after the alleged incident.
Pyramid, Inc. will process complaints that are complete. Once the complaint is received, Pyramid,
Inc. will review it to determine if the information is complete.
If more information is needed, Pyramid, Inc. may contact the complainant. The complainant has 7
business days from the date of the letter to send requested information to the investigator assigned
to the case. If the investigator is not contacted by the complainant or does not receive the
additional information within 7 business days, Pyramid, Inc. can administratively close the case. A
case can be administratively closed also if the complainant no linger wishes to pursue their case.
After the investigator reviews the complaint, she/he will issue a written notice to the complainant: a
closure letter or a letter of finding (LOF). A closure letter summarizes the allegations and states
there was not a Title VI violation and that the case will be closed. An LOF summarizes the allegations
and the information regarding the alleged incident, and explains whether any disciplinary action,
additional training of the staff member, or other action will occur. If the complainant wishes to
appeal the decision, she/he has 10 days after the date of the letter or the LOF to do so.
A person may also file a complaint directly with the Federal Transit Administration, at FTA Office of
Civil Rights, 1200 New Jersey Avenue SE, Washington, DC 20590.